Budapest Sewage Works Ltd.

The company places a great deal of emphasis on customer relations activity, as our consumers come into contact with us primarily through this activity. There are computer databases, a modern customer caller system, automatic customer relations, forms downloadable from the Internet and administration via e-mail or fax to serve the customers as quickly as possible and to a high standard. A new, modern customer-relations system was started in 2006 and the Customer Relations Office had also been renovated, which is not only customer friendly, but also reflects the company image. A "front office-back office" system was set up, which basically means that some of the staff deal with the customers only and some of them deal with administration.

ISO

Budapest Sewage Works Ltd. is one of the largest environmental protection service provider in the country. Our primary task is the collection and treatment of sewage and rainwater in Budapest and its surrounding settlements, which is carried out in observance of the valid legal acts. Our basic aim is the continuous development of the standard and reliability of our services in a way that prevents polluting the environment, as well as the increase of the number of consumers using sewage and rainwater collection and treatment services.
The ISO 9001:2000 and ISO 14001 quality assurance and environmental management systems introduced on 1 January 2001 at the company operate successfully, and the review audit carried out at the company in 2005 by the attestation institution found everything in order. The company's main objectives are to treat the wastewater and put it back into the living waters clean; to be the leader in bringing environmentally friendly technologies to Hungary; and with all this, contributing to the compliance of the environmental protection requirements prescribed by the EU.

Call Centre

In the interest of being able to deal with the customers at a high standard, the telephone customer relations department was set up in 2004. The great advantage of the call centre is that customers can obtain basic information quickly and simply at any time of the day.