Érd and Environs Waterworks Ltd.

ÉTV Ltd. has elaborated, launched and it is operating and constantly developing its quality management system in the fields of public utility drinking water service, as well as building drinking water and sewage structures.

The excellent quality, safety and permanent reliability play fundamental roles in our business policy and strategy.

We consider the satisfaction of our consumers' demands our basic task, which we aim to complete via a consumer-centred service of a high technological standard.

ISO

In the interest of our objectives, the company operates a quality management system in compliance with the requirements of the MSZ EN ISO 9001:2001 specifications, with the help of which we:

• integrate continuous operation, supervision and development of applied service processes and systems,

• cooperate with our suppliers and industrial units to ensure that provided water and other services are available in a high quality every time and everywhere, that our services satisfy customer and consumer demands and that they are also safe and in full conformity with statutory requirements,

• we focus on the prevention of possible mistakes instead of pointing them out subsequently.

We are committed to continuously operate and develop our quality management system, which the company management provides the necessary resources for and ensures its continuous development.

Our commitment to quality is the organic part of ÉTV's business policy, laid down by our top management.

The scope of our system includes all the levels of listed activities and duties of the company, and the adherence to its specifications is a basic obligation of all our colleagues.